Our Returns, Refunds & Complaints Policy for Fresh Flowers in St Paul's Cray
Returns, Refunds & Complaints: Freshness Guaranteed in St Paul's Cray
At Florist St Paul's Cray, we pride ourselves on delivering exquisite, fresh flowers to every home and business in our local community. Our commitment to quality means every floral arrangement that leaves our shop is created with care and attention, ensuring your satisfaction from the very first moment.
Our Fresh Flower Guarantee
We understand that the beauty and value of flowers lies in their freshness. That’s why we offer a robust fresh flowers guarantee to all customers in St Paul’s Cray. Every bouquet or arrangement is hand-selected and crafted with blooms that are at their best, ensuring vibrant presentation and lasting enjoyment.
Damaged-on-Arrival Policy
Occasionally, despite our best efforts and careful packaging, flowers can arrive damaged due to unforeseen circumstances during transport. If your order is noticeably damaged or not in optimal condition upon delivery, please contact us as soon as possible on the day of receipt. To help us address your concern efficiently, kindly provide your order details and a clear description—or photo, if possible—of the issue.
Our Freshness Window
Florist St Paul's Cray guarantees the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our guidelines included with your order. If your flowers do not remain fresh for at least this window, please get in touch with us promptly. Our team will work with you to resolve any concerns regarding the longevity and quality of your bouquet.
Refund and Replacement Options
Your happiness is our priority. If your flowers arrive damaged or fail to meet our freshness guarantee, you may be eligible for either a full refund or a replacement arrangement. We review each case on an individual basis to ensure you receive fair and responsive service. Returns may be requested for arrangements that do not reflect the high standards our St Paul’s Cray customers deserve. Please note, due to the perishable nature of flowers, requests must be made within 24 hours of delivery for damage claims, or within 5 days for freshness concerns.
How to Register a Complaint
If you are ever unhappy with your experience, we encourage you to bring your concern to our attention immediately. Our customer care process is straightforward and responsive:
- Contact us promptly with your order details and a description of the issue.
- Our team will review your complaint carefully and respond as quickly as possible.
- We aim to resolve all complaints fairly, with the option of a refund, replacement, or another solution that best suits your needs as a valued customer.
Your Trusted Local Florist in St Paul's Cray
As a well-established St Paul's Cray florist, we serve local households and businesses with dedication and care. Our policy ensures that shopping with us is always a stress-free, pleasant experience. Thank you for choosing Florist St Paul's Cray for your floral needs—your satisfaction and trust are at the heart of everything we do.
